Terms & Conditions

Coldbuster Floor Heating Product Warranty

Coldbuster Pty Ltd (“Coldbuster”) offers a 25-year manufacturer’s warranty on floor heating and a 3-year manufacturer’s warranty on thermostats. Your Coldbuster floor heating product warranty is detailed in the ‘installation guide’ sent with every heating kit and available on our website. 

Coldbuster Floor Heating Terms & Conditions


All orders are subject to confirmation and acceptance by Coldbuster.


All prices shown are in Australian Dollars, include GST and are subject to change without notice. Coldbuster may vary prices in the event of price changes or errors, given reasonable prior notice. If Coldbuster requests payment for increased prices, you may cancel the order by giving notice to Coldbuster, which must be received within 10 business days of the announcement of the increase. Prices and range offered directly from Coldbuster may vary from those offered by Coldbuster agents and distributors.


Payment must be cleared before goods are dispatched. Coldbuster only accepts payments using the methods stated in quotes/invoices/website. We are unable to accept COD charges.


Coldbuster is a Tax Registered Business (ABN 24 104 228 027). All goods purchased from us will include tax. You will receive a Tax Invoice from us with your delivery. Should you wish to claim input tax credits, and your order is over $1,000, you will need to provide us with your ABN.


Your order and credit card details are safe and secure. Personal and credit card information provided to Coldbuster via the website is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet.


Coldbuster or its agent will deliver goods you order to the address you specify in your order, within the agreed time frame, subject to availability. Where any goods are not available, you will be notified by Coldbuster as soon as possible. Unless otherwise notified, anyone at the delivery address who receives goods will be presumed by Coldbuster to be authorised to receive the goods. Once goods are delivered to you, it is your responsibility if they are lost or damaged. Coldbuster retains full ownership of all goods until fully paid.


Interest of 10% pa equivalent may be charged on any overdue amounts at Coldbuster’s sole discretion.

Returns & Refunds 

Refund on product purchases will be at Coldbuster’s discretion and a restocking charge (minimum 20%) may apply. In most instances, refunds will only be considered on the product being returned in its original condition within 10 business days from your receiving the product.

Your Account

Coldbuster may suspend or cancel your account at any time without prior notice.

Your Personal Information

You agree to take responsibility for the safekeeping of your username and password. You are liable if your username or password is used by an unauthorized person. You agree to release and indemnify Coldbuster in connection with any use of your username or password. Coldbuster will not reveal your personal information to external organizations except for the purposes of fulfilling your order.


Any Coldbuster liability in connection with goods or services supplied  will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Coldbuster:

  • In relation to goods: The repair (where possible), replacement or refund of the price paid for the part at the time of purchase.
  • In relation to services: A recommendation for the supply of services by  independent contractors; or
  • In relation to repairs: The location and repair of damage by authorized, independent contractors.

Coldbuster shall not be liable to make any compensation for consequential damage to any flooring products. Damage to goods by another party voids the Coldbuster warranty. Repairs done to rectify such damage cannot be guaranteed and will be charged to and payable regardless of the success of the repair attempt.

Changes to Terms

Each order is governed by the terms and conditions current when the order is placed. Coldbuster may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

Applicable Law

All purchases under these terms and conditions are subject to the laws of New South Wales, Australia.