Terms & Conditions

Coldbuster Floor Heating Product Warranty

Coldbuster floor heating offers a 25-year manufacturers warranty on floor heating cable and a 3-year manufacturers warranty on our OJ range of thermostats. Your Coldbuster floor heating product warranty is detailed in the ‘installation guide’ sent with every heating kit.

Coldbuster Floor Heating Terms & Conditions

1. Orders & Delivery

All orders placed through this website are subject to confirmation and acceptance by Coldbuster Pty Ltd.

Coldbuster Pty Ltd may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If Coldbuster Pty Ltd requests payment for increased prices, you may cancel the order by giving notice to Coldbuster Pty Ltd, which must be received within seven days of the announcement of the increase.

Coldbuster Pty Ltd or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available you will be notified of this by Coldbuster Pty Ltd as soon as possible. Anyone at the delivery address who receives the goods will be presumed by Coldbuster Pty Ltd to be authorised to receive the goods.

Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged.

2. Returns & Refunds

Coldbuster Pty Ltd will replace any defective product if returned within 10 days from receiving the product.

Refund on product purchases will be at our discretion and a restocking charge (minimum 20%) may apply. In most instances, refunds will only be considered on the product being returned in its original condition within 10 days from receiving the product.

4. Your Account
You agree to take responsibility for the safekeeping of your username and password. You are liable if your username or password is used by an unauthorized person. You agree to release and indemnify Coldbuster Pty Ltd in connection with any use (whether authorised or unauthorised) of your username or password. Coldbuster Pty Ltd may suspend or cancel your account at any time without prior notice.

5. Privacy
Coldbuster Pty Ltd will comply with Coldbuster Pty Ltd’s Privacy Statement. Coldbuster Pty Ltd will not reveal your personal information to external organizations except for the purposes of fulfilling your order.

6. Liability

Any liability of Coldbuster Pty Ltd in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Coldbuster Pty Ltd be limited to:

In relation to goods: The repair (where possible), replacement or refund of the price paid for the part at the time of purchase.
In relation to services: A recommendation for the supply of services by authorized, independent, installation contractors.
In relation to repairs: The location and repair of damage by authorized, independent installation contractors.

Note: Damage to the goods by another party, voids the Coldbuster guarantee. Repairs will be tested at 500V for insulation and continuity to ensure operation. Repairs done to rectify such damage cannot be guaranteed and will be charged to the purchaser.

Coldbuster shall not be liable to compensate the purchaser for consequential damage to carpets, underlay or floor tiles.

7. Changes to Terms

Each order is governed by the terms and conditions current when the order is placed. Coldbuster Pty Ltd may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

8. Applicable Law
All purchases under this website and these terms and conditions are subject to the laws of New South Wales, Australia.