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Coldbuster floor heating privacy policy

Coldbuster Australia Pty Ltd ABN 116 895 240 (the Business) and our related entities appreciate that privacy is very important. The Business has adopted this Privacy Policy as we recognise the right of people to keep their personal information private. This Privacy Policy covers the Business’s treatment of personally identifiable information that we collect or hold. Like many other organisations, the Business must comply with the National Privacy Principles contained in the Australian Privacy Act when dealing with personal information.

1. The information we collect 
The Business will collect general information about you, such as your name, address, contact details so the Business can contact you. We may also collect this and other types of personal information during the course of dealing with you, for example when you wish to obtain product information from the Business when you obtain goods or services from the Business or complete other forms (electronic & print). In the interests of security and safety and the comfort of the Business community, the Business also operates video cameras within and around the Business premises.

Where practicable, the purpose for which we collect personal information will be made clear at the time of collection. If you do not provide us with certain information we may be unable to provide you with access to some of our services or the assistance you have requested.

Users can generally visit the Business’s website without revealing who they are or other personal information unless they log on, place an order or register with us. The Business will not collect any personal information about visitors to the website except when they knowingly provide it.

2. How we use your information
The Business will use the personal information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent unless authorised or required by law. Generally, we will only use and disclose your personal information as follows:
(a) to establish and maintain your involvement with the Business, including providing you with newsletters;
(b) to provide the products or services you have requested from the Business;
(c) to answer your inquiry;
(d) to register you for events, or promotions;
(e) to assist us to make the Business’s sites, services and products more valuable to our community;
(f) for direct promotion of products or services and to keep you informed of new developments we believe may be of interest to you. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further promotional communications;
(g) to third parties where we have retained those third parties to assist us to operate the Business and provide the products or services, you have requested. In some circumstances, we may need to disclose sensitive information about you to third parties as part of the services you have requested; and
(h) to different parts of the Business to enable the development and promotion of other products and

3. Access to your information
You can request access to the personal information that the Business holds about you by contacting the Business’s Privacy Officer as set out below. We will provide you with access to your personal information unless we are legally authorised to refuse your request. We may charge a reasonable amount for providing access.

If you wish to change personal information that is out of date or inaccurate at any time please contact us. After notice from you, we will take reasonable steps to correct any of your information which is inaccurate, incomplete or out of date. If you wish to have your personal information deleted please let us know and we will delete that information wherever practicable.

We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will provide you with a reason for our decision and, in the case of an amendment, we will note with your personal information that you have disputed its accuracy.

4. Security
The Business will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not a secure method of transmitting information. Accordingly, the Business cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information.

5. Changes to this Privacy Policy 
The Business may amend this Privacy Policy from time to time by having the amended version available at the reception counter at the Business or on our website at We suggest that you visit our website regularly to keep up to date with any changes.

6. Contacting us
If you would like any further information, or have any queries, problems or complaints relating to the Business’s Privacy Policy or our information handling practices in general, please contact our Privacy Officer by calling +61 2 9982 5374 or writing to The Privacy Officer, Coldbuster Pty Ltd, 2/36 Campbell Avenue, Cromer NSW 2099.


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