Privacy Policy

Coldbuster Australia Pty Ltd ABN 116 895 240 (the Business) and our related entities appreciate that privacy is very important. The Business has adopted this Privacy Policy as we recognise the right of people to keep their personal information private. This Privacy Policy covers the Business’s treatment of personally identifiable information that we collect or hold. Like many other organisations, the Business must comply with the National Privacy Principles contained in the Australian Privacy Act when dealing with personal information.

1. The information we collect

The Business will collect general information about you, such as your name, address, contact details so the Business can contact you. We may also collect this and other types of personal information during the course of dealing with you, for example when you wish to obtain product information from the Business when you obtain goods or services from the Business or complete other forms (electronic & print). In the interests of security and safety and the comfort of the Business community, the Business also operates video cameras within and around the Business premises.

Where practicable, the purpose for which we collect personal information will be made clear at the time of collection. If you do not provide us with certain information we may be unable to provide you with access to some of our services or the assistance you have requested.

Users can generally visit the Business’s website without revealing who they are or other personal information unless they log on, place an order or register with us. The Business will not collect any personal information about visitors to the website except when they knowingly provide it.

2. How we use your information

The Business will use the personal information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent unless authorised or required by law. Generally, we will only use and disclose your personal information as follows:
(a) to establish and maintain your involvement with the Business, including providing you with newsletters;
(b) to provide the products or services you have requested from the Business;
(c) to answer your inquiry;
(d) to register you for events, or promotions;
(e) to assist us to make the Business’s sites, services and products more valuable to our community;
(f) for direct promotion of products or services and to keep you informed of new developments we believe may be of interest to you. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further promotional communications;
(g) to third parties where we have retained those third parties to assist us to operate the Business and provide the products or services, you have requested. In some circumstances, we may need to disclose sensitive information about you to third parties as part of the services you have requested; and
(h) to different parts of the Business to enable the development and promotion of other products and

3. Access to your information

You can request access to the personal information that the Business holds about you by contacting the Business’s Privacy Officer as set out below. We will provide you with access to your personal information unless we are legally authorised to refuse your request. We may charge a reasonable amount for providing access.

If you wish to change personal information that is out of date or inaccurate at any time please contact us. After notice from you, we will take reasonable steps to correct any of your information which is inaccurate, incomplete or out of date. If you wish to have your personal information deleted please let us know and we will delete that information wherever practicable.

We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will provide you with a reason for our decision and, in the case of an amendment, we will note with your personal information that you have disputed its accuracy.

4. Security

The Business will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not a secure method of transmitting information. Accordingly, the Business cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information.

5. Changes to this Privacy Policy

The Business may amend this Privacy Policy from time to time by having the amended version available at the reception counter at the Business or on our website at www.coldbuster.com.au. We suggest that you visit our website regularly to keep up to date with any changes.

6. Contacting us

If you would like any further information, or have any queries, problems or complaints relating to the Business’s Privacy Policy or our information handling practices in general, please contact our Privacy Officer by calling 1800 85 75 65 or writing to The Privacy Officer, Coldbuster Pty Ltd, Unit 10, 14 Rodborough Road, Frenchs Forest, NSW, 2086

Key Factors Affecting the Running Costs of Electric Floor Heating from Coldbuster

There are many factors and assumptions that may influence the costs of running electric floor heating.

Please note that the factors and the assumptions that underpin this Running Cost Calculator mean that results should only be used as a rough guide, as conditions (some of which are listed below) can vary greatly.

The efficiency and cost of the electricity used for heating directly impact running costs. More efficient energy sources and favourable electricity tariffs reduce overall expenses. Electricity prices vary by provider and plan. Choosing an energy-efficient tariff and monitoring peak and off-peak rates can help minimise heating costs.

The assumption in this running cost estimate model is that your energy source is cost-effective and the electricity tariff is optimised for heating needs.

The total time the heating system is operational impacts energy consumption. Running the system only when necessary and using programmable thermostats to create heating schedules can optimise usage.
The assumption in this running cost estimate model is that your heating is running only when necessary and optimised accordingly.

A duty cycle for electric underfloor heating represents the percentage of time the system is actively heating versus its total operational time. After the floor reaches its set temperature, the system cycles on and off to maintain it. The calculator factors this in and assumes a 50% duty cycle.

The temperature set on the thermostat directly affects energy usage. Lowering the thermostat temperature by just a few degrees can significantly reduce running costs without compromising comfort. Programmable and smart thermostats can optimise heating schedules, reducing energy use during non-peak times and enhancing overall efficiency. Setting the thermostat to an optimal temperature (e.g., 20-22°C) during occupied times and lowering it (or even better turning it off) when not in use can significantly affect running costs.

The assumption in this running cost estimate model is that you are using one of Coldbuster’s smart programmable thermostats to manage heating schedules effectively and that the settings are optimised for both comfort and efficiency.

Proper insulation reduces heat loss, making the heating system more efficient. Effective insulation in your floors, walls and roofs will help maintain the desired temperature with less energy consumption. Better insulation helps retain heat within the room, minimising the energy required to maintain comfort.  

The assumption in this running cost estimate model is that your building has high-quality insulation materials installed in the walls, roof, and floor.

The type of floor substrate affects heat retention and energy efficiency. Concrete floors, for example, retain heat longer, while timber floors may require more energy to maintain warmth.
The assumption is that your floor substrate is conducive to efficient heating, with thermal insulation boards used where necessary to enhance heat retention.

Different floor coverings have varying thermal properties. Materials like tile and stone conduct heat efficiently, while carpets and wood may require higher energy to achieve the same comfort level.
The assumption in this running cost estimate model is that your flooring material is chosen with consideration of its thermal conductivity and compatibility with the heating system.

Draughts from poorly sealed windows and doors, as well as other gaps, can lead to heat loss and increased energy consumption. The type and quality of windows and doors significantly impact heat loss and gain. Double-glazing and well-sealed frames reduce draughts and improve thermal efficiency.
The assumption in this running cost estimate model is that your windows, doors, and other potential gaps are well-sealed to prevent drafts and heat loss.

The overall energy efficiency of a building, including factors like construction quality, age, design and energy ratings, all affect its thermal efficiency and hence impacts heating costs. Older buildings may have more heat loss compared to newer, energy-efficient constructions.

The assumption in this running cost estimate model is that your building is relatively modern or has been updated to meet contemporary energy efficiency standards.

The local climate influences heating needs. Colder outdoor temperatures increase the demand for indoor heating. Regions with milder winters require less heating and would therefore typically have lower running costs compared to areas with harsh winter and cold conditions.

The assumption in this running cost estimate model is based on average climatic conditions specific to the region in Australia where you are located and where the system is installed.

The efficiency of the underfloor heating system itself plays a crucial role. The efficiency determines how effectively it converts electrical energy into heat. Modern systems with advanced controls and high efficiency like Coldbuster use less energy to achieve the desired warmth.
The assumption in this running cost estimate model is that your heating system is running efficiently at all times. 

The ability to control heating in different zones or rooms independently allows for more precise energy use, heating only the areas that need it.

The assumption in this running cost estimate model is that your heating system is designed with zoning capabilities for customised temperature control.

The design of the heating system, including the layout, spacing, and type of heating elements, affects heat distribution and overall efficiency. The size of the room in relation to the heater’s capacity is crucial. An appropriately sized heater ensures efficient heating without overworking the system.

The assumption in this running cost estimate model is that your heating system is designed and installed by experienced Coldbuster installation professionals or other suitably qualified professionals to ensure optimal performance and energy efficiency.

Consistent and predictable usage patterns help in planning and optimising energy consumption. Irregular or excessive use can lead to higher costs.

The assumption in this running cost estimate model is that your usage patterns are regular and not excessive.

Higher ceilings result in larger volumes of air to heat, which can increase energy consumption. Rooms with standard ceiling heights are more energy efficient.

The assumption in this running cost estimate model is that your ceiling heights are standard (2.4 to 2.7 meters) to maintain optimal energy efficiency and minimize excess energy use.