Coldbuster Terms and Conditions

Coldbuster floor heating product warranty

Coldbuster floor heating offers a 10 year manufacturers warranty on floor heating cable and a 3 year manufacturers warranty on our OJ range of thermostats. Your Coldbuster floor heating product warranty is detailed in the 'installation guide' sent with every heating kit. Download warranty.

Coldbuster floor heating terms & conditions

1. Orders & Delivery
All orders placed through this web site are subject to confirmation and acceptance by Coldbuster Pty Ltd. 

Coldbuster Pty Ltd may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If Coldbuster Pty Ltd requests payment for increased prices, you may cancel the order by giving notice to Coldbuster Pty Ltd, which must be received within seven days of the announcement of the increase. 

Coldbuster Pty Ltd or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available you will be notified of this by Coldbuster Pty Ltd as soon as possible. Anyone at the delivery address who receives the goods will be presumed by Coldbuster Pty Ltd to be authorised to receive the goods. 

Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged. 

2. Returns & Refunds 
Coldbuster Pty Ltd will replace any defective product if returned within 10 days from receiving the product. 

Refund on product purchases will be at our discretion and a restocking charge (minimum 20%) may apply. In most instances, refunds will only be considered on product being returned in it's original condition within 10 days from receiving the product. 

3. Prices & Payment
All prices shown on this website are in Australian Dollars, include GST and are subject to change without notice. 

We are a Tax Registered Business (ABN 24 104 228 027) and will provide a tax invoice with all goods sold. All goods purchased from us will include tax. You will receive a Tax Invoice from us with your delivery. Should you wish to claim input-tax credits, and your order is over $1,000, you will need to provide us with your ABN. 

For each online order, you must pay: - the applicable price for the relevant goods confirmed by Coldbuster Pty Ltd; and - the delivery and handling fee specified on the web site at that time. 

Your order and credit card details are safe and secure. All personal and credit card information provided to Coldbuster Pty Ltd is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. 

At this stage we can only accept payments using the methods stated in the shopping cart section of this web site. We are unable to accept COD charges. 

Payment must be cleared before the goods are dispatched. 

Prices and range on this web site may vary from Coldbuster Pty Ltd agents and distributors. 

4. Your Account
You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorized person. You agree to release and indemnify Coldbuster Pty Ltd in connection with any use (whether authorised or unauthorised) of your user name or password. Coldbuster Pty Ltd may suspend or cancel your account at any time without prior notice. 

5. Privacy
Coldbuster Pty Ltd will comply with Coldbuster Pty Ltd’s Privacy Statement. Coldbuster Pty Ltd will not reveal your personal information to external organizations except for the purposes of fulfilling your order. 

6. Liability 
Any liability of Coldbuster Pty Ltd in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Coldbuster Pty Ltd be limited to: 

- In relation to goods: The repair (where possible), replacement or refund of the price paid for the part at the time of purchase. 
- In relation to services: A recommendation for the supply of services by authorized, independent, installation contractors.
- In relation to repairs: The location and repair of damage by authorized, independent installation contractors. 

Note: Damage to the goods by another party, voids the Coldbuster guarantee. Repairs will be tested at 500V for insulation and continuity to ensure operation. Repairs done to rectify such damage cannot be guaranteed and will be charged to the purchaser. 

Coldbuster shall not be liable to compensate the purchaser for consequential damage to carpets, underlay or floor tiles.  

7. Changes to Terms
Each order is governed by the terms and conditions current when the order is placed. Coldbuster Pty Ltd may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order. 

8. Applicable Law
All purchases under this web site and these terms and conditions are subject to the laws of New South Wales, Australia.